Returns & Exchanges
We offer a complimentary return service for all orders returned within 14 days of delivery, provided the items are in their original condition with all security tags attached. Please ensure the garments are unworn, unwashed, and returned in their original Roland Mouret packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the items in the original designer box and shipping carton, ensuring the pre-paid return label is clearly visible on the outside.
Schedule a Collection
Book a complimentary courier pickup through our portal or drop off your parcel at an authorized service point designated for your region.
Receive Your Refund
Once our atelier inspects the returned items, your refund will be processed to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing